Project 05
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Project Name Black Belt Six Sigma Program – Unaddressed Admail Services |
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Client Canada Post, Head Office, Operations Development |
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Duration May 2004 to February 2005 [10 months] |
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Project Description |
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During the course of a Six Sigma Black Belt training program, this methodology was applied to assist the process mapping of the Unaddressed Mail Service (track a mailing) which has significantly improve the monitoring capabilities of this service. |
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Scope and objective |
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With the Six Sigma methodology, measure key performance indicator to identify are of improvement for the Unaddressed Mail Service (track a mailing) which has significantly improve the monitoring capabilities of this service. |
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Dollar Value |
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Information available withheld with client |
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Contribution of the proposed resource to the project |
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Responsible for the development and documentation of the business process mapping (including internal control) of key performance indicator control for the Unadressed Admail Service business process. Provided and documented facilitation session throughout this mandate to key manager of Canada Post to establish and agreed on key business process and performance indicator. Identify data management weakness and propose implementation of corrective action to improve the data integrity support by a rigourous data governance structure with clear role and responsibility. In consultation with the client, I lead the developed a strategic plan to streamline the business process of Unadressed Admail Services. A risk management framework, was used to support this consulting mandate which was aligned with the Corporate Risk Assessment Framework. Few mitigation strategies where develop to manage the residual risk that had been identified during the risk assessment phase of the mandate. In complement to some of the mitigation strategies a series of informal coaching session were performed with management. Finally, an interactive monitoring tool have been developed and implemented to ensure adherence to the business process during the design and development of the solution. Prepared and delivered a series of progress report presentations during weekly briefing session to senior management. |
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Deliverables |
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Methodology of measurement of key performance indicator was applied. |
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References: Contact is retired |
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Technological platform leverage during this mandate |
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