Project 04
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Project Name Process Excellence – 15 Measurements Outcomes |
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Client Canada Post, Head Office, Operations Development |
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Duration December 2003 to April 2004 [5 months] |
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Project Description |
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Measurements formed an integral part of the Canada Post Scorecard. This project supported decision-makers across Canada by making available monthly updates on performance against corporate goals. |
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Scope and objective |
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Supervised the development and implementation of 15 metric measurements to support Canada Post’s operational processes. |
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Dollar Value |
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Information available withheld with client |
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Contribution of the proposed resource to the project |
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Responsible for the coordination of the development, testing and deployment of a collaborative intranet website which substantially improved communication among 60 executive stakeholders across Canada. Facilitation session were provided and documented throughout this mandate to key manager of Canada Post to establish and agreed on key metric measurement, performance indicator and selection of the supporting technological solution. In consultation with the client, I lead the developed a strategic plan to streamline the development and implementation of the metric measurement. A risk management framework, was used to support this consulting mandate which was aligned with the Corporate Risk Assessment Framework. Few mitigation strategies where develop to manage the residual risk that had been identified during the risk assessment phase of the mandate. In complement to some of the mitigation strategies a series of informal coaching session were performed with management. Finally, an interactive monitoring tool have been developed and implemented to ensure adherence to the business process during the design and development of the solution. Prepared and delivered a series of progress report presentations during weekly briefing session to senior management. |
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Deliverables |
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Successfully coordinated the development, testing and deployment of a collaborative intranet website which substantially improved communication among 60 executive stakeholders across Canada. This first-ever system facilitated the sharing of information and the development of corporate metric measurements. This new resource also increased individual accountability by creating a collaborative environment. Identify data management weakness and propose implementation of corrective action to improve the data integrity support by a rigourous data governance structure with clear role and responsibility. |
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References: Contact is retired |
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Technological platform leverage during this mandate |
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