Project 03
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Project Name Business Transformation – SAP Implementation – Take to Market |
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Client Canada Post, Head Office, Operations Development |
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Duration April to November 2003 [8 months] |
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Project Description |
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Developed a corporate communication plan strategy for the employees and customers of Canada Post. This SAP fast-track information and training initiative served two key processes. It introduced the new electronic shipping tool and online business centre functionality for the Unaddressed Admail™ Services. It also helped refine proposed functionality in order to meet customer expectations and needs. |
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Scope and objective |
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Introduced the new electronic shipping tool and online business centre functionality for the Unaddressed Admail™ Services |
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Dollar Value |
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~ $ 60M for the implementation of SAP Event Manager |
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Contribution of the proposed resource to the project |
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Facilitation session were provided and documented throughout this mandate to key manager of Canada Post to establish and agreed on key metric measurement, performance indicator and selection of the supporting technological solution. An organizational plan strategy was developed to ensure that Customers and Canada Post’s employees would be appropriately knowledgeable and prepare to leverage to enhancement of the functionality in the electronic shipping tool and online business centre for the Unaddressed Admail™ Services. To ensure that proposed functionality was meeting customer expectations, I was leading a pilot project with some customer across Canada. To monitor the result of the pilot project, an audit tools was developed and implement. A risk management framework, was used to support this consulting mandate which was aligned with the Corporate Risk Assessment Framework. Before the insertion of the pilot project, a series of operational risk were identified and adequate mitigation strategies were proposed to minimize the residual risk. In complement to some of the mitigation strategies a series of informal coaching session were performed with management. Identify data management weakness and propose implementation of corrective action to improve the data integrity support by a rigourous data governance structure with clear role and responsibility. Finally, an interactive monitoring tool have been developed and implemented to ensure adherence to the business process during the design and development of the solution. Prepared and delivered a series of progress report presentations during weekly briefing session to senior management. |
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Deliverables |
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This resulted in a series of successful pilot programs, which ensured a smooth deployment to over 3,000 customers across Canada. |
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References: Contact is retired |
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Technological platform leverage during this mandate |
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